Power Mac G5 Repair Extension Program for Power
Supply Issues
04/05/07 10:13
The Power Mac G5 Repair Extension Program for Power
Supply Issues applies to Power Mac G5 systems that
have power-related issues as a result of a specific
component failure within the computer's power supply.
If your Power Mac G5 fails to start up after the
power button has been pressed and your computer's
serial number is within the noted ranges, your
computer may be eligible for repair, free of charge.
There are no known safety issues caused by this
component failure.
Identifying Affected Power Mac G5 systems The affected Power Mac G5 models were sold between approximately October 2005 and August 2006 and feature Dual 2GHz, Dual 2.3GHz or Quad 2.5GHz PowerPC G5 processors.
If Apple or an Apple Authorized Service Provider (AASP) determines that your Power Mac G5 computer is eligible as part of the program, the power supply repair will be covered by Apple for up to two years from the original date of purchase even if your Power Mac G5 is out of warranty. This worldwide Apple program does not extend the standard warranty coverage of the Power Mac G5.
Affected systems will exhibit one of the following power-related symptoms:
• System will not start up after the power button is pressed
• No LED activity
Note: If your Power Mac G5 is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider.
The affected Power Mac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below. The Power Mac G5 computer's serial number is located inside the case directly below the air deflector, along with other configuration information.
Serial Number Ranges
CK539xxxxxx - CK608xxxxxx
G8539xxxxxx - G8608xxxxxx
YM539xxxxxx - YM608xxxxxx
RM539xxxxxx - RM608xxxxxx
Next Steps To participate in this worldwide program, your Power Mac G5 must exhibit one of the symptoms noted above and fall into the serial number ranged noted. If it does, please bring your Power Mac G5 to your local Apple Retail Store or Apple Authorized Service Provider (AASP), or call your local Apple Support Contact Center. The U.S. support number is 1-800-275-2273. If you are located outside the U.S., please see Apple's international contact list for your local Apple Technical Support phone number.
An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to examine the power supply within your computer to determine if the component failure identified for the Power Mac G5 Repair Extension Program for Power Supply Issues affects your computer and, if so, arrange for the repair, free of charge. Customers are responsible for transportation costs to eligible AASPs and retail stores.
It is possible that your Power Mac G5 may exhibit power-related issues that are unrelated to the component failure identified by Apple as part of this program. Apple or an AASP can help you troubleshoot these issues, but if your Power Mac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your own expense.
Apple is aware that some customers may have paid for out of warranty repairs that qualify under this program. Apple or local AASPs will contact affected customers (where contact information is available) with details on the reimbursement process.
This program extends repair coverage on the specific component failure for up to two years from the date of purchase, however, Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
Identifying Affected Power Mac G5 systems The affected Power Mac G5 models were sold between approximately October 2005 and August 2006 and feature Dual 2GHz, Dual 2.3GHz or Quad 2.5GHz PowerPC G5 processors.
If Apple or an Apple Authorized Service Provider (AASP) determines that your Power Mac G5 computer is eligible as part of the program, the power supply repair will be covered by Apple for up to two years from the original date of purchase even if your Power Mac G5 is out of warranty. This worldwide Apple program does not extend the standard warranty coverage of the Power Mac G5.
Affected systems will exhibit one of the following power-related symptoms:
• System will not start up after the power button is pressed
• No LED activity
Note: If your Power Mac G5 is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider.
The affected Power Mac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below. The Power Mac G5 computer's serial number is located inside the case directly below the air deflector, along with other configuration information.
Serial Number Ranges
CK539xxxxxx - CK608xxxxxx
G8539xxxxxx - G8608xxxxxx
YM539xxxxxx - YM608xxxxxx
RM539xxxxxx - RM608xxxxxx
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Next Steps To participate in this worldwide program, your Power Mac G5 must exhibit one of the symptoms noted above and fall into the serial number ranged noted. If it does, please bring your Power Mac G5 to your local Apple Retail Store or Apple Authorized Service Provider (AASP), or call your local Apple Support Contact Center. The U.S. support number is 1-800-275-2273. If you are located outside the U.S., please see Apple's international contact list for your local Apple Technical Support phone number.
An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to examine the power supply within your computer to determine if the component failure identified for the Power Mac G5 Repair Extension Program for Power Supply Issues affects your computer and, if so, arrange for the repair, free of charge. Customers are responsible for transportation costs to eligible AASPs and retail stores.
It is possible that your Power Mac G5 may exhibit power-related issues that are unrelated to the component failure identified by Apple as part of this program. Apple or an AASP can help you troubleshoot these issues, but if your Power Mac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your own expense.
Apple is aware that some customers may have paid for out of warranty repairs that qualify under this program. Apple or local AASPs will contact affected customers (where contact information is available) with details on the reimbursement process.
This program extends repair coverage on the specific component failure for up to two years from the date of purchase, however, Apple will continue to evaluate the repair data and will provide further repair extensions as needed.